Customer satisfaction is very important to us. If you are not satisfied with your order, we will gladly accept your return within 5 days of your order’s arrival. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless found to be defective within 5 days of receiving your order. Sale items and items purchased using a promotional code are final sales, therefore cannot be returned or exchanged.
Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.
All Products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order. All orders are shipped from our studio JYO shop, Mumba
We offer free shipping on all products within India & free shipping on international shipping when the bill is above INR 15,000/-. Once shipped please allow 3-5 working days from dispatch of your goods to reach the destination & 8-12 days for international shipping
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our exchange and return tab and return your purchase once you have received your order if you wish to return or exchange an item.
When your clothes need a wash, don’t simply stick them in the washer as you might do usually; follow these guidelines. Use a gentle cleaning cycle, and opt for an eco-friendly detergent; not only is that better for the environment, it is more gentle for the bamboo fabric too and keeps everything as fresh and clean as possible. If you have any excessive stains, pre-soak the clothing in cold water before you put them in the washing machine( cold water only). Wash shirts separate from other clothes. As with usual washing routines, separate light and dark colors and wash them separately.
Backpacks and water bottles should only be washed by hand and with cold water. Any other way will damage the fabric.
DO NOT BLEACH MACHINE WASH DRY CLEAN DRY IN SHADE LIGHT IRON
When the time comes to dry your bamboo clothing, the best option is a washing line if one is available (and the weather is fine!). If you decide to use a tumble dryer instead, ensure that the setting you use is mild and don’t do it for any longer than you need to or the fibrers could be damaged. When they are dry and ready to iron, head for the lowest heat setting to avoid any damage and use light steam.