Customer satisfaction is very important to us. If you are not satisfied with your order, we will gladly accept your return

within 5 days of your order’s arrival. Returned merchandise must include vendor packaging and tags, and be in the same

condition as when it was received. Used merchandise cannot be returned unless found to be defective within 5 days of

receiving your order. Sale items and items purchased using a promotional code are final sales, therefore cannot be

returned or exchanged.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the

merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your

account.

To return an item, please do the following within 5 days of receiving your order:

1. Email info@jyoshop.com with the following information

1. The date you placed the order

2. The date you received the order

3. Order #

4. Last Name

5. Credit Card information for the card used

6. Billing address of the card used for the purchase

7. The item number of the piece(s) you are returning

When your RMA is successfully created, you will receive a confirmation email with your RMA #. Please allow up to

48 hours for your RMA to be processed. When your RMA is approved, you will receive a confirmation email with return

shipping instructions. You must receive an RMA # and approval before returning any item(s). All packages will be

refused if an approved RMA # is not on the box, the allotted return time has passed, the item was purchased on sale

and/or using a promotional code.

Please mail returns to the following address:

PLEASE NOTE: There is no return & exchange policy available for the International customers.
Jyo shop Customer Service Department

Jyo Shop, 132 unit, A to Z Industrial Estate,
Senapati Bapat Marg, Lower Parel.
Mumbai – 400013.

Email: hello@jyoshop.com
Toll-free: +91 9152735171

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